FAQ

If you have been using POS products, you can easily figure out how POSTRON fits you better. With premium-quality smart devices and software plans starting from $0 a month, switching from your old system to POSTRON will not cost you a fortune. Instead, you stand a better chance of increasing your profit with higher work efficiency, smarter marketing strategies, and more cost-saving payment processing services.

Just start from either a software service plan or terminals based on your business type to build up your own POS package. After signing up for an account on POSTRON.com, you will receive coupons on POS devices and accessories. For chain stores or companies with a large transaction volume (>$30k/month), please contact our account executives by calling 1-(833)-POSTRON for customization services and more discounts.

You can leave your hardware to the new owner, or bring the devices to your new business location. In either case, you and/or the current business owner should contact us to cancel your account or set up another account for the new business/location. No worry, our account executives and customer service team have been dealing with account transfer for many years. They will guarantee a smooth transfer with no cancellation fee.

Yes, you need to create a user account on our website and provide a valid bank account number & routing number to turn on the recurring billing.

Yes. POSTRON POS system is ready to merge your existing sales data to our cloud. You will be able to check the sales record and calculate the year-over-year growth.

After subscribing to the POS service, a POSTRON POS expert will help you with data transfer and try our best to make everything work smoothly.

Absolutely! POSTRON POS management platform is empowered by cutting-edge cloud technology. It allows you to access the dashboard from any internet-available devices, including PC, smartphone and tablet.

After subscribing to POSTRON POS service, you could log in to the management platform anytime and anywhere from https://backoffice.postron.com/#/user/postron_login. The platform could be visited in major web browsers.

We suggest not to use the software on other POS devices. The POSTRON POS software is delicately designed and tested on the hardware we use. It fits perfectly with the hardware regarding screen size, resolution, UX, accessory integration, and payment processing. What we provide is not software or hardware, but a comprehensive all-in-one POS solution.

In order to achieve the best performance of the smart POS system, please choose a complete bundle of POSTRON systems. We offer POS devices in different styles. You will find something fitting right in your business.

One of the reasons that you should take POSTRON is that it can save your time on installation. The system is plug-n-play. Just get them charged, connected to your WIFI network, and off you go.

Regarding menu setup, we recommend you download our menu on your personal account page. From there you can input all the information of your items and upload them in bulk. You will find out that it is super easy to edit and update your menu on the management platform.

If you’d like to have a POS expert stand by your side, feel free to contact us for help. Please send an email to customerservice@postron.com or call 1-833-POSTRON.

As with other Android-based smart devices, the Android App Store can be accessed on POSTRON Smart POS devices. Applications could be found in the store and downloaded as easily as you do on your smartphone.

However, due to the payment security issue, apps from third-party developers cannot be installed on POSTRON handheld POS devices with card payment-related features, including POSTRON P2 and P2 mini.

If you choose POSTRON payment services along with POSTRON POS system, you will be provided with a well-integrated service bundle. Our POS experts will set up the payment features before shipping out the devices. Easy-to-follow instructions are also available on our website: https://www.postron.com/resources/pos-training.html. If there is a problem, please contact us anytime.

Yes, POSTRON receipt/kitchen printer enables multiple fonts including non-Roman characters, such as Chinese Mandarin. For a better user experience, you could contact a POSTRON POS expert and tell us about your requirements. We could make the most frequently used fonts as default before sending out your POS hardware.

Yes, POSTRON W1 router can be used as an access point to the Internet in your restaurant. Know more about POSTRON W1 Router

Font size can be easily adjusted on the POS management platform and on your POS devices -- Settings.

We use the Amazon AWS cloud service to support our POS system. It is the most flexible and secure cloud computing environment for commercial use. AWS data centers and the well-established network will protect your identities, payment information, customer profiles, and sales data. Benefiting from the AWS cloud service, POSTRON can meet core security and compliance requirements, such as data locality, protection, and confidentiality with our comprehensive services and features.

When you log in to the POS management platform, not only can you view the real-time sales data, but also track the sales history in a designated time period. All the data is downloadable as a .elsx file to your local hard drive.

NFC refers to Near-field Communication technology allowing the transaction data between card readers and e-wallet (Apple Pay, Google Pay, Samsung Pay...you name it)/NFC enabled cards when they are close to each other (< 2 inches).

NFC payments facilitate contactless operations of in-store payment. It is extremely important considering the risk of passing germs/bacteria during checkout. It is among the top demanding technologies for small businesses in the post-covid era.

Our handheld smart POS devices are ready to take NFC payments anytime and anywhere. When your customers want to pay by phone, by smart wallet, or by card with a or a  logo, just press on “NFC” on your POSTRON credit terminal, then have your customer get their device/card approach to the upper half of the terminal where you can find a logo.

According to Investopedia, EMV® Chip started as a jointly developed global standard that allows interoperability between the cards with computer chips and terminals used by the largest financial services companies. Thanks to the most advanced encryption technology, the transactions completed by EMV® compliant card and card reader are way more secure than those done by the stripe cards.

The most crucial part is that, according to the EMV® compliance law, all businesses need to upgrade their point-of-sale (POS) systems to accommodate EMV® chip cards and EMV compliance. Otherwise, you won’t be able to avoid liability under the new credit card chip reader law (Fundera, 2020). 

POSTRON smart credit card terminals are all EMV® compliant, and ready to read an EMV® chip card anytime, anywhere. By doing so, we provide extra protection to small business owners regarding payment security.

Currently, our payment system does not support EBT.

We work with Elavon and TSYS, two of the most popular card payment processing companies in the U.S. All our devices are PCI (Payment Card Industry) compliant, which means that payment security will not be a problem.

Yes. You can accept any card with a Visa, MasterCard, American Express, Discover, or UnionPay logo. If you have questions about accepting card payments, chargeback, or payment security, call us anytime on 1-833-POSTRON.

In some cases, we can help you integrate your current payment system to POSTRON POS products. However, we highly recommend that you talk to our POS expert and let us work out an all-in-one POS and Payment solution for you.

Why not change to POSTRON payment service? Our rate on card payment processing is as low as 1.69% + $0.20 per transaction, much lower than that of some major banks. What's more, you will not have to deal with different vendors. 

We provide 24/7/365 customer service for merchants using our payment services. Our card payment experts can be reached by 1-833-POSTRON.

Yes! You can set multiple types of service fees/surcharges in our POS system, and edit/delete them anytime you want. Only the account with a certain authority level can do the settings, protecting your business and your customers. The account authority can also be set and edited on the POS management platform. 

According to investopedia.com, “An interchange rate is a fee that a merchant is required to pay with every credit card and debit card transaction...Interchange rates are set by the credit card companies and revised periodically. These rates vary, not only by network (e.g., Visa, MasterCard), but also the type of transaction, such as supermarket, airline, etc.”

The interchange rates are set by card associations like Visa and Mastercard. Each type of card has a specific interchange rate. If you’d like to have a better idea of the interchange rate, please check out this Visa USA Interchange Reimbursement Fees published by Visa.

Unfortunately, no. Our POS devices and software are designed for the specific needs of the US market. According to the regulation of payment services, POSTRON products can only be used in the United States. We hope that we can expand our business territory by developing new products meeting the requirements of security compliance of other countries.

No worry, you can always rely on POSTRON. The offline mode will allow you to make orders without connecting to the internet. After the temporary crash, sales data will be uploaded to the cloud and synchronized automatically.

Our smart credit card terminal can only complete a payment transaction when it connects to the Internet. However, thanks to its WIFI and 3G feature, you could always use a WIFI Hotspot or your smartphone to get the POS devices back online.