1.0. Domestic Shipping Policy
1.1. Shipping Processing Time
1.1.1. All orders are generally processed within 2-3 business days provided the processing bank approves your merchant service application and there are no other delays. Processing time and the timing of shipments, therefore, cannot be guaranteed. Orders are not shipped or delivered on weekends or holidays.
1.1.2. If we are experiencing a high volume of orders or shortages in the supply chain, shipments may be delayed by a number of business days. Please allow additional days for delivery. If it is anticipated that there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
1.2. Shipping Rates & Delivery Estimates
1.2.1. Shipping charges for your order will be calculated and displayed at checkout and are calculated based on weight and shipping destination.
* Overnight delivery is only available for orders with delivery addresses within the continental USA. Delivery delays can occasionally occur. When your order ships, a tracking number should be provided.
1.3. Shipping to P.O. boxes or APO/FPO Addresses
1.3.1. POSTRON does not ship to APO/FPO/DPO addresses.
1.4. Shipping Confirmation & Order Tracking
1.4.1. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 24 business hours.
1.5.1. POSTRON (postron.com) is not liable for any products damaged or lost during shipping. If you receive your order and it is damaged, please contact the shipping carrier to file an insurance claim.
1.5.2. Please save all packaging materials and damaged goods before filing a claim.
1.6. No Overseas Shipping
1.6.1. POSTRON POS Devices, Software, and Services are offered only in the USA and, thus, cannot be used in, or serviced, in any location outside the USA. POSTRON POS Devices will not be shipped outside the USA.
2.0. Returns and Refunds
2.1.1 In order to initiate a return of any Device, Merchant must first contact POSTRON. POSTRON will then provide Merchant with a Return Form. Merchant must complete, sign and return said Return Form to POSTRON; and POSTRON must physically receive the Device no later than thirty (90) days from the date of Merchant’s original receipt of the Device (“Return Window”) in order for Merchant to qualify for a refund. There are no exceptions.
2.1.2 Merchant is required to return any Device in its original packaging. Please save all of the original packaging when you receive your POS Device.
2.1.3 Merchant must use the return shipping label in the case that POSTRON provides one. If Merchant does not use this return shipping label (“Return Shipping Label”), that it shall bear all shipping costs related to the return of the Device. Please note that the Return Shipping Label has insurance coverage. POSTRON will not issue any replacement shipping label to Merchant.
2.1.4 Merchant must return the Device in its original, or in replacement, packaging as explained above. Merchant shall not receive a refund if: (1) Merchant fails to return the hardware in its original condition; (2) Merchant fails to return the hardware and in its original, or replacement, packaging; (3) if the Device sustains any damage during shipping; or (4) if the Device is not returned within the Return Window. It is highly recommended that Merchant purchase insurance commensurate with the replacement value of the Device along with the shipping service in order to cover any damage that the hardware may sustain during transport should Merchant not have or use the Return Shipping Label. Should Merchant not purchase said insurance, then it shall be entirely responsible for any damage to the Device up to and including the replacement cost of such Device.
2.1.5 Once POSTRON has received the returned Device in a condition acceptable to POSTRON within the Return Window, POSTRON shall issue a refund payable to Merchant.
3.0. Limitation of Liability
3.1.1 POSTRON shall not accept, and hereby disclaims, any and all liability for the purchase, use or return of any POS Device or any other product or anything related to the use of POSTRON POS Services beyond the remedies as set forth herein, including, but not limited to, any liability for any Device, product or POS Services not being available for use, lost profits, loss of business, the loss of any data or software, the corruption of any data or software, any matters related thereto, or any issue having to do with services and support. POSTRON will not be liable for any consequential, special, indirect or punitive damages, even if advised of the possibility of such damages or for any claim by Customer or any directly or indirectly related third party. By executing this Agreement, Customer hereby agrees that POSTRON will not be liable or responsible for any liability or damages related to the use of a POSTRON Device, any other product or anything related to the use of POSTRON POS Services above the amount invoiced for the POSTRON Device. In the event that some jurisdictions may not enforce all of these limitations, only the limitations that are lawfully applied to you in your jurisdiction will apply.